Privacy Policy

Last updated: November 13, 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and contact information
  • Account credentials
  • Order history and preferences
  • Payment information (securely processed)
  • Communication with our support team

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and updates
  • Improve our services and user experience
  • Communicate with you about your account
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We may share your information with cafeterias to fulfill orders, with service providers who assist in our operations, and when required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@eatpay.zm