EatPay help
Frequently asked questions
Clear answers for customers, cafeterias, and employers.
Do I need an account to order?
No. Where guest checkout is available, you can order without creating an account. An account makes it easier to view order history, save favourites, and manage your details.
How do I create an account?
Choose Get started, then select the account type that fits you: Individual, Cafeteria, or Employer. Complete the required details and verification steps.
Is EatPay free to use?
Creating an account and browsing menus are free. You pay for your food order and any mobile-money charge shown by your payment provider.
How do I place an order?
Choose a cafeteria, add meals to your cart, check the order details, and complete payment. The cafeteria then confirms and prepares the order.
Can I cancel an order?
You may be able to cancel before the cafeteria accepts the order. Once preparation has started, contact the cafeteria through the order directly.
Which payment methods are available?
EatPay supports the mobile-money options shown at checkout. Employees may also use an eligible employer meal arrangement.
How will I know my order is ready?
EatPay shows order updates in the app or portal. Where enabled, you may also receive a notification or email update.
Can I order from more than one cafeteria?
You can browse all cafeterias available to you. Each order is placed with one cafeteria at a time so preparation and payment stay clear.
How do I manage dietary needs?
Check the meal description, select available options, and add special instructions where offered. Confirm important dietary requirements with the cafeteria.
How do I delete my account?
Open the Privacy Policy and choose Request account deletion, or contact support for help.
Who can help with a problem?
Use the Contact page or email eatpay01@gmail.com. Include your order number when your question is about an order.